There could be several reasons, such as not using the correct file format (the file must be in either HomeBase, UIEE or tab-delimited format).

You can not import directly from any database, the file has to be in one of the previously mentioned formats.

One of the other problems is that you import file is missing some of the required elements (or fields), such as Title, Author, Price, Publisher, etc. You can see visually the required fields on the import page (or tab).

Absolutely! All you have to do is export a file from whatever you are using to control your inventory (HomeBase, Excel, etc.) in HomeBase, UIEE or tab-delimited format and send it to us in an email. We'll take it from there and return either a copy of the database to you or a file that you can restore to the database (very simple procedure). It will be our choice depending on the file size; whichever is smaller will be sent. If you have any questions, please contact us for specific cookbook instructions on how to create the file to send us.

Windows Vista (all versions) has a new roadblock called UAC (User's Access Control). What that does to you is inhibit others from running programs on your computer. There are three ways to get around this:

1. Disable the UAC.
2. Run the program as Administrator (right click on the program in the c:\Program Files\Prager directory).
3. Give rights on the folder c:\Program Files\prager. The rights should be given to the user under which this application is running (Genarally it is ASPNET user) & rights should be both read & write.

BETA code is program code that has not been released to the general public. It is usually cutting-edge, and as such, may or may not work correctly. We release BETA code after we have tested the changes for validity and any "fallout" (the ability for one change to adversly affect another piece of code). Although it has been tested by us, because of the unique makeup of other environments, it still needs to be tested by other "brave souls" that are aware it may not work as it was designed. It is always good to make a backup of your database before you install BETA code (which you should be doing daily anyway!).

Amazon.com does not strictly follow the UIEE specifications; therefore, they require that the ISBN/ASIN be the first field in the description field. They do this because ASIN's are not in the same format as ISBNs. We decided to go back to our old format (tab-delimited) which solved this problem.

Follow these steps:

• Download the PrintScreen program using this URL:

  http://www.gadwin.com/download/ps_setup.exe

• Install the program; when the installation has finished, click on the PrintScreen icon to start the program.
• Minimize all other running programs other than the program you want to take a screen shot of.
• Press Print Screen (or PRTSC...) on your keyboard; the program will capture the screen and give you the option of where to save the file.
• Send us the file as an attachment to an email (mail to: support@pragersoftware.com)